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Refund Policy

Thank you for shopping at SOCAMED. We want you to be fully satisfied with your purchase. If you are not happy with your order, please review our return and refund guidelines below.

1. Return Window

You may request a return within 30 days of receiving your order.
To be eligible, your item must meet the conditions below.

2. Eligibility for Returns

To qualify for a return:

  • The item must be unused and in its original condition

  • The item must be in its original packaging

  • Proof of purchase is required (order number or receipt)

Items that show signs of use, damage, or missing parts not caused by us may not be accepted.

3. Non-Returnable Items

The following items cannot be returned:

  • Final sale or clearance items

  • Gift cards

  • Used or damaged items not due to our error

4. Return Process

To start a return, please contact us at:

Email: contact@socamed.com
Phone: +1 559-896-4022

Our team will provide you with instructions and a return shipping label if applicable.

5. Return Shipping

  • If the return is due to our mistake (wrong item, damaged item), we cover the return shipping cost.

  • If the return is due to buyer’s choice (changed mind, ordered wrong item), the customer may be responsible for return shipping fees.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds are issued to your original payment method

  • Refund processing time is typically 5–7 business days, depending on your bank

Shipping fees are non-refundable unless the return is due to our error.

7. Exchanges

We offer exchanges for defective or incorrect items.
If you need to exchange an item, contact us and we will assist you.

8. Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
We may request photos of the issue to speed up the replacement or refund process.

9. Order Cancellations

Orders can only be canceled before they are shipped.
Once an order has been processed and shipped, it must be returned following our return policy.

10. Contact Us

If you have any questions about our Return & Refund Policy, please contact:

SOCAMED
10273 Golden State Blvd, Selma, CA 93662, United States
Email: contact@socamed.com
Phone: +1 559-896-4022

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